Most repair problems get fixed faster when they are reported clearly and in writing. This guide is for people renting privately in England. If you share a home with your landlord, or live in supported housing, your rights can be different, so check your agreement.
Key points
- Your landlord is usually responsible for the structure and outside of the building, fire safety, sinks, baths, pipes and drains, heating and hot water, gas appliances and wiring.
- You cannot be forced to do repairs that are your landlord's responsibility.
- Keep paying your rent while you wait for repairs.
- Contact your landlord as soon as you spot a problem, including mould. Act at once for anything that could affect your health.
- If your landlord does not act, you can contact your council's environmental health team, or its housing team if you think the home is unsafe.
What to do, step by step
- Take dated photos or video of the problem, and note when it started.
- Report it in writing (email or text is fine) to your landlord or agent. Say what is wrong, where, and when it started. Keep a copy. Our repairs letter template can help.
- Ask for a date when it will be fixed.
- Keep a record of every call, message and visit. Our contact log is made for this.
- If nothing happens, contact the environmental health team at your local council. The council has to take action if it thinks the problem could harm you or cause a nuisance to others.
- If you think the home is unsafe, ask your council's housing team to assess it. The council must take action if it finds serious health and safety hazards.
If you are worried about being evicted for complaining
Do not stop reporting problems. Tell your council and get free advice from Shelter or Citizens Advice quickly if your landlord threatens you or tries to make you leave. See our guide on illegal eviction and harassment.
Limits of this guide
This is general information. Which repairs are your landlord's responsibility depends on your agreement and the type of home you rent, and the rules for supported housing and for lodgers differ.
Questions people ask
Can I stop paying rent until the repair is done?
No. Keep paying your rent while you wait. Stopping payment can put you in arrears and at risk of losing your home.
Who do I contact if my landlord ignores me?
The environmental health team at your local council, or its housing team if you think the home is unsafe.
Sources and official help
This guide is general information, not legal or benefits advice. Rules and amounts change, so check the official links above or speak to Citizens Advice or your council before you make a decision.