Deadlines and contact log
Two tools for when you are dealing with a council, the DWP or a landlord. Work out your deadline and add it to your calendar, and keep a dated record of every contact. If a decision is challenged later, a good record can make the difference.
Free and private. What you type stays on your device and is not sent to us. A log only survives if you download or print it, or choose to remember it on this device. General information for England, not legal advice.
1. Work out my deadline
Do not leave it until the last day. Send your request early, by a method you can prove, and keep a copy. If you are already late, you can often still ask, with reasons for the delay. Get advice quickly.
2. Keep a contact log
My log
Nothing here yet. Add your first contact above.
Need help with the next step? See our letter templates, document checklists, help near you or step-by-step plan. Shelter: 0808 800 4444 (free).