Quick answer: Your work coach agrees what you will do to look for or prepare for work, and should take your health and circumstances into account.
Most people claiming Universal Credit are given a work coach. Knowing what to expect helps you get the right support and avoid problems.
Key points
- Your work coach helps you plan steps towards work, or, if you cannot work now, the support you need.
- Appointments and messages are managed through your online journal, so check it regularly.
- Tell your work coach about health conditions, disabilities, caring duties or housing problems.
- Ask for adjustments if you need them, such as phone appointments or longer notice.
- If you cannot attend an appointment, tell them before the date.
A tip
Ask a support worker to come to your first appointment. It can make a real difference.
About the video
The video at the top of this page is by Universal Credit In Action on YouTube. We picked it because its title is "Working with your Work Coach (Universal Credit full service)". We did not make it, and rules and amounts change, so use the official links at the bottom of this page to check the details for your situation.
Sources and official help
This guide is general information, not legal or benefits advice. Rules and amounts change, so check the official links above or speak to Citizens Advice or your council before you make a decision.