Quick answer: Landlords in England can no longer refuse you just because you claim benefits or have children, and rent rises have rules.
For people who claim benefits, one of the most important changes is the end of blanket "no DSS" bans.
Key points
- Landlords and agents cannot refuse a tenant only because they claim benefits or have children.
- They can still check affordability and references.
- Rent increases need proper notice and can be challenged.
- If you think you were refused unfairly, keep the message and ask for advice.
- This applies to England only.
A tip
Get your rent and benefit details ready before a viewing, so you can show you can pay.
About the video
The video at the top of this page is by Shelter on YouTube. We picked it because its title is "What will the Renters' Rights Act change? | Shelter". We did not make it, and rules and amounts change, so use the official links at the bottom of this page to check the details for your situation.
Sources and official help
This guide is general information, not legal or benefits advice. Rules and amounts change, so check the official links above or speak to Citizens Advice or your council before you make a decision.