An intentionally homeless decision means the council believes you lost your home because of something you did or did not do. It can limit the help the council must give you, but it can be challenged.
Key points
- Read the decision letter carefully. It must explain the reasons.
- You can ask the council to review the decision. The time limit is usually 21 days from the date of the decision, so check your letter and act fast.
- Gather evidence that supports your side, such as rent statements, letters from your landlord, medical evidence or a note from your support worker.
- Get free advice from Shelter, Citizens Advice or a local law centre before you reply.
- Ask for the review request to be acknowledged in writing.
A tip
Do not ignore the letter. Even if you think you will lose, a review can correct mistakes and records your side.
About the video
The video at the top of this page is by HelpWithHomelessness on YouTube. We picked it because its title is "Intentionally Homeless Decision? How to Challenge It (England 2026)". We did not make it, and rules and amounts change, so use the official links at the bottom of this page to check the details for your situation.
Sources and official help
- Shelter England: council homeless help
- Citizens Advice
- Shelter England: how to ask the council for help
This guide is general information, not legal or benefits advice. Rules and amounts change, so check the official links above or speak to Citizens Advice or your council before you make a decision.