This is the step-by-step version: what to do on day one, what the council must then do, and a short message you can adapt.
Key points
- Find your council's homelessness or housing options page and contact them by phone, online form or email.
- Say clearly: "I am homeless, or will be soon, and I am making a homeless application." Give your name, contact details, who lives with you, the date you will lose your home and why.
- The council must look into your situation if you may be homeless or threatened with homelessness within 8 weeks.
- If you may be homeless and have a priority need, the council must provide emergency accommodation while it decides.
- Ask for confirmation that your application has been received.
A tip
You usually apply to your local council, but you can ask any council. Say if you cannot safely stay in the area.
About the video
The video at the top of this page is by HelpWithHomelessness on YouTube. We picked it because its title is "How to Make a Homeless Application | Council Help in England 2026". We did not make it, and rules and amounts change, so use the official links at the bottom of this page to check the details for your situation.
Questions people ask
What should I write in my first email?
Say who you are, where you are living, when you will lose the home and why, who lives with you, and that you are making a homeless application and need help finding somewhere to live.
Sources and official help
- Shelter England: how to ask the council for help
- Shelter England: council homeless help
- Citizens Advice
This guide is general information, not legal or benefits advice. Rules and amounts change, so check the official links above or speak to Citizens Advice or your council before you make a decision.