How you ask for help can affect how quickly the council acts. This guide turns the common problems into a simple checklist to read before you contact your council.
Key points
- Say clearly that you are making a homeless application. Vague requests can be treated as general enquiries.
- Put it in writing as well as phoning, and keep a copy. A short email is enough.
- Be honest and give the full picture, including anyone who lives with you and any health or support needs.
- Go to appointments and answer calls or letters. If you cannot, tell the council before the date.
- Ask for your assessment and housing plan in writing, and read what you are being asked to do.
A tip
If something is wrong in a decision, ask for a review quickly. Time limits apply and they are short.
About the video
The video at the top of this page is by Homelessness Best Practice on YouTube. We picked it because its title is "Making a Homeless Application? Don't make these 6 mistakes!". We did not make it, and rules and amounts change, so use the official links at the bottom of this page to check the details for your situation.
Sources and official help
- Shelter England: how to ask the council for help
- Shelter England: council homeless help
- Citizens Advice
This guide is general information, not legal or benefits advice. Rules and amounts change, so check the official links above or speak to Citizens Advice or your council before you make a decision.