Quick answer: Bring ID and paperwork, explain your needs clearly, take someone with you if you can, and ask for the decision in writing.
The interview is where the council collects the facts it uses to decide what help you get. A little preparation makes it much less stressful.
Key points
- Bring photo ID, benefit letters, any notice or tenancy papers, proof of income and anything about your health or support needs.
- Explain why you cannot stay where you are and how your health, disability or support needs affect where you can live.
- Ask your support worker, an advice charity or a trusted person to come, or to join by phone.
- Ask for reasonable adjustments if you need them, such as breaks, a quiet room or questions in writing.
- Take notes. Ask what happens next and when, and ask for the decision in writing.
A tip
If you do not understand a question, say so. It is fine to ask them to explain it.
About the video
The video at the top of this page is by Homelessness Best Practice on YouTube. We picked it because its title is "How to deal with homeless application interviews". We did not make it, and rules and amounts change, so use the official links at the bottom of this page to check the details for your situation.
Sources and official help
- Shelter England: how to ask the council for help
- Shelter England: council homeless help
- Citizens Advice
This guide is general information, not legal or benefits advice. Rules and amounts change, so check the official links above or speak to Citizens Advice or your council before you make a decision.