Quick answer: Help to Claim is a free Citizens Advice service that supports you through a new Universal Credit claim.
Making a Universal Credit claim can feel confusing, especially if you do not have a bank account, ID or a fixed address. This is a free service that can help.
Key points
- Help to Claim is free and confidential, and is run by Citizens Advice.
- It can help with the online application, gathering evidence and preparing for the first interview.
- It usually covers the period from starting your claim until your first payment.
- There is normally a wait of around five weeks for the first payment. Ask about an advance payment if you need money sooner.
- Your support worker can help you contact the service.
A tip
Have your ID, bank details, rent details and any health evidence ready before you start.
About the video
The video at the top of this page is by Citizens Advice on YouTube. We picked it because its title is "Help to Claim". We did not make it, and rules and amounts change, so use the official links at the bottom of this page to check the details for your situation.
Sources and official help
This guide is general information, not legal or benefits advice. Rules and amounts change, so check the official links above or speak to Citizens Advice or your council before you make a decision.