Quick answer: Use the route that works for you, then follow up in writing so there is a record that you asked.
There is no single "correct" way to apply, but councils must make it easy to ask for help. This guide covers how to leave a clear record whichever route you choose.
Key points
- Phone, online forms, email and visiting in person can all work. Councils should make it easy to apply.
- Whatever you use, follow up with a short email so there is a dated record that you asked for help.
- If you cannot use a phone or computer, ask your support worker to help or to contact the council with you.
- If you are in danger tonight, say so clearly and ask what emergency options exist.
- You usually apply to your local council, but you can ask any council.
A tip
Screenshot online forms before you send them and keep the confirmation email.
About the video
The video at the top of this page is by Homelessness Best Practice on YouTube. We picked it because its title is "The BEST way to make a Homeless Application". We did not make it, and rules and amounts change, so use the official links at the bottom of this page to check the details for your situation.
Sources and official help
- Shelter England: how to ask the council for help
- Shelter England: council homeless help
- Citizens Advice
This guide is general information, not legal or benefits advice. Rules and amounts change, so check the official links above or speak to Citizens Advice or your council before you make a decision.